Privacy Policy
EB PRESS ("EB PRESS", "we", "us", or "our") is committed to protecting the privacy and confidentiality of our customers, vendors, business partners, website visitors and other individuals whose personal information we process. This Privacy Policy explains how EB PRESS collects, uses, stores, protects and, where necessary, shares personal information when you visit our website, contact us, request a quotation, place an order, upload or provide files for printing, or otherwise use our products and services. By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
EB PRESS is a commercial printing and publishing services business providing printing, book production, binding, finishing, packaging and related services.
For the purposes of applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), EB PRESS may act as a Data Fiduciary in respect of personal data that we collect and process for our own business purposes.
Where EB PRESS processes personal data contained in documents, manuscripts, customer databases or other materials provided by a customer solely for the purpose of performing printing or related services, EB PRESS may process such information on the customer's instructions and for the limited purpose of fulfilling the relevant order.
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
A. Contact and Business Information
This may include:
Name
Company or organisation name
Designation
Email address
Telephone/mobile number
Business address
Billing and shipping address
GSTIN and other tax-related information
Purchase order details
Other information necessary to establish or maintain a business relationship
B. Order and Transaction Information
When you request a quotation or place an order, we may collect:
Products or services requested
Printing specifications
Quantity and dimensions
Paper and finishing requirements
Delivery requirements
Purchase orders
Invoices
Payment status
Transaction references
Order history
Communications relating to the order
C. Files and Content Provided for Printing
Customers may provide EB PRESS with:
Manuscripts
Books and educational content
Artwork and designs
PDFs and other print-ready files
Images
Photographs
Packaging artwork
Labels
Marketing materials
School/coaching material
Other intellectual property or confidential business material
We treat such material as confidential and use it primarily for providing the printing, production, fulfilment and related services requested by the customer.
D. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visits
Referring website
Website usage information
Cookies and similar technologies
This information may be used to maintain, secure and improve our website and services.
E. Communications
We may retain information contained in communications you send to us, including:
Emails
WhatsApp or other business communications
Enquiry forms
Customer support requests
Feedback
Complaints
Sales and service communications
3. HOW WE USE YOUR INFORMATION
EB PRESS may use information collected from you for legitimate business purposes, including:
Providing quotations and estimates;
Processing and fulfilling printing orders;
Preparing proofs and production specifications;
Communicating with you regarding orders and services;
Arranging delivery and logistics;
Generating invoices and processing payments;
Providing customer support;
Managing our customer and vendor relationships;
Maintaining business and accounting records;
Preventing fraud, misuse and unauthorised access;
Maintaining the security of our systems and facilities;
Improving our products, services and customer experience;
Sending service-related communications;
Sending marketing or promotional communications where permitted and appropriate;
Complying with applicable laws, regulations, court orders and governmental requirements; and
Establishing, exercising or defending legal claims.
We will not use customer-provided files for purposes unrelated to providing the contracted printing or production services without appropriate authorisation.
4. CONFIDENTIALITY OF CUSTOMER CONTENT
EB PRESS understands that printing involves handling commercially valuable and confidential material.
Customer-provided files, manuscripts, artwork, books, educational content, designs and other production materials will be treated as confidential and will be accessed only by personnel, contractors or service providers who reasonably require access to perform the relevant services.
Unless required by law or expressly authorised by the customer, EB PRESS will not intentionally:
Sell customer files or content;
Publish customer files or content;
Use customer content for unrelated commercial purposes;
Provide customer files to competitors; or
Disclose customer content to unrelated third parties.
Where third-party service providers are required for production, logistics, technology, maintenance or other legitimate business functions, access will be limited to what is reasonably necessary for the relevant purpose.
5. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing:
Customers retain ownership of intellectual property contained in materials supplied by them.
Providing content to EB PRESS for printing does not transfer ownership of that content to EB PRESS.
EB PRESS receives only the limited rights reasonably necessary to reproduce, process, manufacture, store and deliver the materials in accordance with the customer's instructions.
Customers are responsible for ensuring that they have the necessary rights, licences and permissions to reproduce and print any content supplied to EB PRESS. EB PRESS is not responsible for determining whether customer-provided material infringes any third-party intellectual property rights.
6. SHARING OF INFORMATION
EB PRESS does not sell personal information to third parties. We may share information where reasonably necessary with:
Service Providers - This may include:
Technology and hosting providers
Payment processors
Accounting and professional advisers
Logistics and courier partners
Production or finishing partners
IT and cybersecurity providers
Customer communication platforms
Other vendors assisting us in providing our services
Such sharing will be limited to information reasonably necessary for the relevant service.
Legal and Regulatory Authorities - We may disclose information where required to:
Comply with applicable law;
Respond to lawful governmental requests;
Comply with court orders or legal processes;
Protect our rights or property;
Investigate fraud or unlawful activity; or
Protect the safety and security of our customers, employees or systems.
Business Transactions - If EB PRESS is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, relevant business and customer information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
7. PAYMENT INFORMATION
Where payments are processed through third-party payment providers, EB PRESS may receive transaction details such as payment status, transaction reference, amount and date.
We do not intend to store complete credit/debit card details on our own systems. Payment information may be processed directly by authorised payment service providers in accordance with their respective privacy and security practices.
8. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
Enable essential website functionality;
Remember preferences;
Understand website usage;
Improve website performance;
Analyse traffic; and
Improve our services and user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where third-party analytics or advertising tools are used, their collection and processing of information may also be subject to their respective privacy policies.
9. DATA SECURITY
EB PRESS takes reasonable technical, organisational and administrative measures to protect personal information and confidential customer material against unauthorised access, misuse, alteration, disclosure, loss or destruction. Depending on the nature of the information, these measures may include:
Access controls;
Restricted employee access;
Password and authentication controls;
Secure storage;
Network and device security;
Physical security measures;
Confidentiality obligations;
Backup and recovery procedures; and
Monitoring and incident-response measures.
However, no electronic or physical system can be guaranteed to be completely secure.
10. RETENTION OF INFORMATION
We retain personal information and customer-related records only for as long as reasonably necessary for the purposes for which they were collected, including:
Completing and supporting orders;
Maintaining business and accounting records;
Meeting tax and legal obligations;
Resolving disputes;
Preventing fraud; and
Establishing or defending legal claims.
Customer production files may be retained for a reasonable period for production, quality-control, reprint, archival or customer-service purposes. Where continued retention is no longer reasonably necessary or legally required, information may be deleted, anonymised or securely disposed of.
11. CUSTOMER-PROVIDED FILES AFTER COMPLETION OF AN ORDER
Where practicable, EB PRESS may retain production files for a limited period after completion of an order to facilitate:
Reprints;
Corrections;
Quality-control requirements;
Order history;
Customer support; or
Resolution of production disputes.
Customers who require deletion or return of specific production files may contact us with their request. Deletion may not be possible where retention is required for legal, regulatory, accounting, dispute-resolution or legitimate operational purposes.
12. YOUR RIGHTS
Subject to applicable law and its effective date, individuals may have rights relating to their personal data, including the right to:
Request information about personal data processed by us;
Request correction of inaccurate or incomplete personal data;
Request deletion of personal data where legally applicable;
Withdraw consent where processing is based on consent;
Request information regarding the processing of personal data;
Raise a grievance regarding our handling of personal data; and
Exercise other rights available under applicable data protection law.
Requests should be made using the contact details provided below. We may need to verify your identity before processing a request. Where a request relates to personal data provided to EB PRESS by one of our business customers, EB PRESS may direct the individual to the relevant customer where that customer is responsible for determining the purpose and manner of processing.
13. MARKETING COMMUNICATIONS
EB PRESS may occasionally send information about:
Products and services;
Printing solutions;
New capabilities;
Offers;
Industry updates; or
Other business-related communications.
Where required, such communications will be sent in accordance with applicable law. You may request that we stop sending promotional communications by contacting us or using an available unsubscribe mechanism. Service-related communications, such as order confirmations, production updates, payment notifications and delivery information, may continue where necessary to provide our services.
14. CHILDREN'S DATA
Our services are primarily intended for businesses, organisations and individuals acting in connection with legitimate printing or publishing requirements.
EB PRESS does not knowingly seek to collect personal data directly from children for independent commercial purposes.
Where children's personal data may appear within customer-provided educational, publishing or other printed material, EB PRESS processes such information only as reasonably necessary to fulfil the customer's printing or production requirements and does not independently use such information for unrelated purposes.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms or services.
EB PRESS is not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the privacy policies of third-party websites before providing personal information to them.
16. INTERNATIONAL DATA TRANSFERS
Where our technology providers, service providers or other authorised recipients process information outside India, such processing will be undertaken in accordance with applicable law and appropriate safeguards.
17. DATA BREACHES AND SECURITY INCIDENTS
If EB PRESS becomes aware of a personal data breach that requires notification under applicable law, we will take reasonable steps to contain, investigate and address the incident and provide notifications to relevant persons or authorities where legally required.
18. CHANGES TO THIS PRIVACY POLICY
EB PRESS may update this Privacy Policy from time to time to reflect:
Changes in our services;
Changes in technology;
Changes in applicable law;
Regulatory requirements; or
Improvements to our privacy practices.
